© 2016 by Allison Metalworks and Allison Sponhaltz.  All rights reserved.

FAQ

Welcome

Thank you for shopping with Allison Metalworks.  
All designs are unique creations handcrafted by Allison Sponhaltz.  
As such, pieces may vary slightly from the photo.
Since these items are handcrafted, if you would like to customize your order in any way, please let us know. All pieces can be created in white or yellow gold, and the design can be altered. 

 

Payment

All payments are due in full at the time of purchase.
Items in stock are shipped out within 3-5 business days of receipt of payment.
Custom work over $500 requires a 50% deposit.
 

Shipping

Items in stock are shipped out within 3-5 business days of receipt of payment. Custom order delivery times are discussed during design consultation.

All items shipped within the US are shipped out via US Postal Service First Class mail and are insured for the purchase price. More expensive items may require a signature for delivery confirmation. Should you require faster shipping, please contact us via email. Faster shipping or special instructions such as delivery confirmation receipts can be arranged for an additional charge. 

INTERNATIONAL CUSTOMERS: Please note that shipping charges reflect shipping costs from the US only and may not include all charges due in your area. Depending on your location, additional taxes or customs fees may be due. Please make sure you are familiar with the regulations governing the receipt of international shipments in your area when ordering.

 

Refunds and Exchanges

Your happiness is very important to us. If a piece does not meet your expectations for any reason, please contact us via email within 7 days of receipt to arrange a refund or exchange.  
The only exception to this is custom items. Custom items are non-returnable.

Custom Work

Custom work begins with the design process, which is free of charge.  Once a design, pricing and scheduled delivery date are approved by you, we ask for a 50% non-refundable deposit.  The remaining balance is due upon delivery of your completed piece.
Please note that custom work is non-returnable.

 

Additional Policies and FAQs

Anything can be customized!  
If you would like to arrange for a custom piece please contact us - we would be honored to create a unique piece just for you!